Fri, 06 May 2005
Previously, I blogged about passing through Sydney on my way home from LCA2005, and purchasing some Duty Free Alcohol...
So, It turns out that Downtown Duty Free were unable to do the 'free bottle for pickup' thing, and ended up offering me a complete refund of the AU$150. Sweet! I followed all of their directions - Fax a letter with a copy of the receipt, my Credit Card details, and proof that I actually had a bottle of 12yo Glenlivet, not 21 (basically just quote the barcode number).
That was about a week and a half ago. I received no return phonecall confirming that they'd received my fax.. I was in the dark (Damn, faxes are so last century... I'm amazed they still exist). Worrying, a little, since I knew a refund from an Australian company to my Visa would take a little more than 3-4 days, I decided to just call and verify that they'd received my fax...
Well, that was the rudest Customer Service rep I'd ever dealt with. I introduced myself, and asked if I could speak to the person I'd been dealing with about a refund due to an incorrect pickup.. They must not get many of these, as the rep knew about it, and said she'd pass me on to the person who knew what was happening (her boss probably). Anyway, she neglected to put me on hold as she spoke to this person who must have been nearby, as I could hear the other person saying things along the lines of "Just tell him that we've put the refund through, and that's all we're doing" - This was where the rep started getting rude with me.. About this time I was desperately trying to get the point across that I just wanted to know if they'd received my fax and things were underway.
After that call, I decided I didn't like Downtown very much - it wasn't my fault they screwed up, and I don't see why I should be paying $100 extra for something I didn't even want in the first place.. I was happy that they'd offered me a refund, but all I really wanted was for the bottle I had to be traded for the bottle I wanted. It's all water under the bridge anyway....
Now, this morning, I checked my bank balances via my banks internet banking website, and I noticed that my Visa appeared to have a drastically different balance to what I was expecting... The refund came through! Woot! So, how am I celebrating? By getting drunk on extremely nice 12 year old Glenlivet, that's how! It's even nicer, because the price is right!
Now, I just need to convince one of the Ghosts of past LCA attendees to purchase me the bottle I wanted, and I'll reimburse them when they get here... :)